Trip Shield — Claim Portal

Submit your claim online. Decisions within 7 working days.

Eligibility›
Claim ›
Evidence ›
Review ›
Done
Step 1 — Eligibility
Confirm you meet Trip Shield conditions before filing a claim.
Claim is filed before the flight's scheduled departure (no post‑departure claims)
Departure is at least 48h from claim trigger
Refund requested is for base fare + airline taxes only
You have official evidence (doctor, police, employer, government, airline)
You acknowledge Trip Shield is discretionary and fee is non‑refundable
What Trip Shield Covers
Emergencies with official documentation required
Illness / Injury (including Covid)
Pre-existing Medical Condition
Pregnancy Complication
Death
Public Transport Failure
Flight Disruption (Connecting Journey Only)
Severe Weather
Home Emergency
+ 6 more circumstances
Not Covered
Common exclusions to be aware of
No-shows or failure to check in on time.
Visa rejections without official documentation.
Expired, invalid, or forgotten travel documents.
Voluntary cancellations or personal preference changes.
War, terrorism, strikes, riots, civil commotion, industrial action.
+ 3 more exclusions
Need Help?
Read Full Terms & Conditions